How do I return a refurbished product?

To return a refurbished product, contact the refurbisher where you made your purchase. RefurbMe is a comparison platform and does not handle orders, payments, or returns. The refurbisher's customer service team will guide you through their return process.

How do return policies work?

Return policies vary by seller, but most refurbishers listed on RefurbMe offer a return window of 14 to 30 days. During this period, you can typically return the product for a full refund if you are not satisfied with your order. Some key points to keep in mind:

• Return window: Usually 14 to 30 days from delivery. Some sellers offer longer periods.
• Condition requirements: Most sellers require the device to be returned in the same condition it was received.
• Return shipping: Some refurbishers provide free return shipping labels; others require you to cover the cost.
• Refund timeline: Refunds are typically processed within 5 to 14 business days after the seller receives the returned item.

How do I compare return policies?

Before buying, you can compare return policies across all refurbishers on RefurbMe. This helps you choose a seller with a return policy you are comfortable with.

What if I have an issue after the return window?

If you experience a problem after the return period has ended, your product may still be covered under the seller's warranty. Contact the refurbisher's customer service to discuss your options.