Do refurbished products have scratches?
Refurbished products may or may not have scratches depending on their cosmetic grade. Every refurbished device is classified into a condition tier that tells you exactly what to expect before you buy.
Cosmetic grades explained
Refurbishers use a grading system to describe the physical condition of each device:
- Grade A: The device shows zero-to-minimal signs of use. You will not see scratches or scuffs. It looks as good as new.
- Grade B: The device may have light scratches or minor cosmetic marks. These are typically only visible on close inspection.
- Grade C: The device shows heavier signs of previous use, including visible scratches, scuffs, or dents.
All three grades are fully functional. The differences between cosmetic conditions are purely aesthetic.
What to expect per grade
- Grade A is the best choice if appearance matters to you. These devices are virtually indistinguishable from new and carry a small premium over lower grades.
- Grade B offers the best balance between price and appearance. Light marks are usually limited to the back panel or edges and are not visible during normal use.
- Grade C delivers the deepest discounts. Scratches and wear are noticeable, but the device works identically to a new one.
How to check condition before buying
Before purchasing a refurbished product, take these steps:
- Read the grade description carefully. Each refurbisher on RefurbMe lists the cosmetic grade for every product.
- Check the seller's return policy. Most refurbishers offer a return window (typically 14 to 30 days) so you can inspect the device yourself.
- Look at product photos when available. Some sellers include actual photos of the specific unit you will receive.
If you want a scratch-free device, choose Grade A. If you prioritize savings and do not mind minor cosmetic wear, Grade B or C will serve you well at a lower price.
