Do refurbished products come in original packaging?

Most refurbished Apple products do not come in the original retail box. Third-party refurbishers typically ship devices in plain, protective packaging. The Apple Refurbished Store is the main exception: Apple ships refurbished products in branded Apple packaging that closely resembles the original.

What packaging do different refurbishers use?

• Apple Refurbished Store: Branded Apple packaging with the product name and a white box. Includes all original accessories (charger, cable, documentation).
• Third-party refurbishers: Generic or branded packaging from the seller. Accessories vary by seller and may include third-party alternatives instead of Apple originals.

Does packaging affect the product quality?

No. The packaging has no impact on the device itself. A refurbished iPhone in a plain box has been through the same testing and refurbishment process as one in Apple packaging. What matters is the cosmetic condition grade and the seller's quality standards.

What if I need original packaging?

If original Apple packaging is important to you (for example, as a gift), filter your search to Apple Store products only. You can also check the accessories comparison to see what each refurbisher includes with their devices.