How are Apple products getting refurbished?
Refurbished Apple products are devices which are pre-owned. They might have had a faulty part—a faulty SSD, a screen issue, a battery problem, an unresponsive keyboard—and were sent back to the manufacturer or refurbisher for repair. Or, they were a display item that is now getting prepped to go on the market.
But how do Apple products get refurbished?
- The device gets sent back to the manufacturer or to a refurbisher.
- The device's hardware and software go through a battery of tests.
- If any issues are found, the faulty parts go through troubleshooting.
- If a part can be fixed, the refurbisher will do so (for instance, a loose wire on a MacBook motherboard can easily be reconnected).
- If a faulty piece cannot be fixed, the refurbisher will replace it (for instance, a cracked screen systematically gets replaced with a brand-new one).
- Once all the parts are functional, the refurbished device is thoroughly cleaned.
- The device goes through yet another full set of functional tests once again. Product testing is crucial to make sure the device is ready for sale.
- Only when a product passes all of these tests—just like a new device would!—can the refurbisher stamp them as refurbished and ready for sale.