Back Market vs. TLX
Back Market and TLX both sell refurbished Apple products. Here is how their warranty, returns and catalogue compare.
Back Market offers a 1 year warranty with 1 month returns. TLX offers a 1 year warranty with 2 months returns.
Back Market currently lists 1124 refurbished devices from £365. TLX lists 23 from £109.
| Summary |
|
|
|---|---|---|
| Refurbished products | ||
| Warranty | 1 year |
1 year
12-month warranty on every item. A fault after the 60-day cooling-off period is repaired, replaced or refunded. |
| Return Policy | 1 month |
2 months
60 days to change your mind, with free returns. Contact TLX first for an RMA number and the return address. |
| Shipping |
Free
Free Royal Mail Tracked 48 (2-3 working days) or free DPD next working day. Orders placed before 1pm ship the same day. | |
| Payment Methods | Visa, MasterCard and Paypal | Visa, Mastercard, American Express, Maestro, Diners Club, Discover, Union Pay, PayPal, Apple Pay, Google Pay, Shop Pay |
| Student Discount | Students get 5% off absolutely everything on Back Market! (Link) | N/A |
| Battery Condition | Above 80% capacity | |
| Included Accessories | All smartphones offered on Back Market are delivered with a compatible phone charger. To avoid electronic waste, our devices are delivered without earphones. | |
| Excellent Condition (Grade A) | • Excellent: Appearance is Like new. The body may have very light micro-scratches, invisible at a distance of 8 inches (a bit longer than a standard sized pencil) or more. For products with screens, the screen will have no scratches. Durability scores are high, and chances of encountering technical issues are very small. | • Like New (A): Item is new and unused with possible box damaged/box replaced with item seal removed. Excellent (B+/B-): Item may have been purchased and returned as unwanted and as a result will have very slight marks on the casing/screen with possible box damage or replaced box. Item is otherwise complete with all accessories. |
| Good Condition (Grade B) | • Good: Light signs of wear. The body may have light micro-scratches, invisible at a distance of 20 inches (about an arm’s length) or more. For products with screens, the screen will have no scratches. Durability scores are above average, and chances of encountering technical issues are small. | • Very Good (C+/C-): Item is a customer return or ex-display item and as a result may have some noticeable marks on the casing/screen and possible box damage or replaced box. Item is otherwise complete with all accessories. |
| Fair Condition (Grade C) | • Fair: Have signs of wear. The body may have a few visible scratches and dents that do not affect performance. For products with screens, the screen may have light scratches, invisible when the screen is on. Durability scores are average, and still correspond with the quality levels required by Back Market's quality charter. | • Fair (D+/D-): Item is a customer return or ex-display item and as a result may have some significant/noticeable marks on the casing/screen and possible box damage or replaced box. Item is fully tested/working and complete with all accessories. |
| Parent Company | Back Market SAS | T.L.X. (Electrical) Ltd |
| Headquarters Location |  Paris
|  Wellingborough
|
| Incorporation Year | 2014 | 2001 |
| Support | ||
| Social Media | ||
| Reviews | Trustpilot | Link Facebook | Link | Trustpilot | Link |
| Listing Date on RefurbMe | November 2020 | September 2026 |
Back Market Refurb Profile »
TLX Refurb Profile »