Apple Store vs. TLX
Apple Store and TLX both sell refurbished Apple products. Here is how their warranty, returns and catalogue compare.
Apple Store offers a 1 year warranty with 2 weeks returns. TLX offers a 1 year warranty with 2 months returns.
Apple Store currently lists 206 refurbished devices from £109. TLX lists 23 from £109.
| Summary |
|
|
|---|---|---|
| Refurbished products | ||
| Warranty |
1 year
Eligible for AppleCare+ |
1 year
12-month warranty on every item. A fault after the 60-day cooling-off period is repaired, replaced or refunded. |
| Return Policy | 2 weeks |
2 months
60 days to change your mind, with free returns. Contact TLX first for an RMA number and the return address. |
| Shipping |
Free
Shipping costs are calculated and displayed before you complete your order on the Apple Online Store. |
Free
Free Royal Mail Tracked 48 (2-3 working days) or free DPD next working day. Orders placed before 1pm ship the same day. |
| Store pickup | ||
| International Shipping |  Ships to United Kingdom by default
| Ships to United Kingdom by default
|
| Payment Methods | Apple Pay, Apple Card, PayPal, Visa, Mastercard, American Express, Discover, Apple Gift card | Visa, Mastercard, American Express, Maestro, Diners Club, Discover, Union Pay, PayPal, Apple Pay, Google Pay, Shop Pay |
| Student Discount | Education discounts cannot be applied to refurbished products, but only to new products. (Link) | N/A |
| Battery Condition | Refurbished iOS devices will come with new battery and outer shell | |
| Included Accessories | Every device will come with all original accessories, cables and operating systems | |
| Excellent Condition (Grade A) | You will receive a “like new” device with genuine Apple replacement parts that has been thoroughly cleaned and inspected. Refurbished iOS devices will come with new battery and outer shell. | • Like New (A): Item is new and unused with possible box damaged/box replaced with item seal removed. Excellent (B+/B-): Item may have been purchased and returned as unwanted and as a result will have very slight marks on the casing/screen with possible box damage or replaced box. Item is otherwise complete with all accessories. |
| Good Condition (Grade B) | N/A | • Very Good (C+/C-): Item is a customer return or ex-display item and as a result may have some noticeable marks on the casing/screen and possible box damage or replaced box. Item is otherwise complete with all accessories. |
| Fair Condition (Grade C) | N/A | • Fair (D+/D-): Item is a customer return or ex-display item and as a result may have some significant/noticeable marks on the casing/screen and possible box damage or replaced box. Item is fully tested/working and complete with all accessories. |
| Parent Company | Apple, Inc | T.L.X. (Electrical) Ltd |
| Headquarters Location |  Cupertino, CA, US
| Wellingborough
|
| Incorporation Year | 1976 | 2001 |
| Support | ||
| Social Media | ||
| Reviews | Trustpilot | Link | |
| Listing Date on RefurbMe | September 2007 | September 2026 |
Apple Store Refurb Profile »
TLX Refurb Profile »