Reboxed vs TLX: which is better for refurbished Apple?

TLX for longer returns (60 days against 30 days), more listings (38 against 1) and iPhones, which Reboxed does not sell. Reboxed is not ahead on any row we can rank today.

Prices checked 13 Oct, 10:10. Sellers pay us a commission. It never changes the order. Is RefurbMe free to use?

Neither is cheapest for iPhones: Back Market starts at £65 today.

Where Reboxed and TLX differ

Each store's own terms. A check marks the better one where we can rank it.

Reboxed TLX

Warranty

1 yearCovers technical defects and faulty parts. Accidental damage, cracked screens or cases, liquid damage, software and unlocking issues are not covered. A paid add-on extends cover to 24 months with a battery replacement.
1 year12-month warranty on every item. A fault after the 60-day cooling-off period is repaired, replaced or refunded.

Returns

30 days30-day money back guarantee with return postage paid by Reboxed, as long as the device is in the condition it arrived in
60 days60 days to change your mind, with free returns. Contact TLX first for an RMA number and the return address.

Battery

80%+At least 80%; 90% on Pristine; New Battery option on many iPhones
Not stated

Accessories

Not stated
Original Apple accessories

Shipping

FreeFree UK delivery, next day on orders placed by 2pm. Orders can take up to 24 hours to process. UK only.
FreeFree Royal Mail Tracked 48 (2-3 working days) or free DPD next working day. Orders placed before 1pm ship the same day.

Paying

Installments availableKlarna (pay in 3, or over 6, 12, 24 or 36 months) and Clearpay. Card, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, Clearpay
Not statedVisa, Mastercard, American Express, Maestro, Diners Club, Discover, Union Pay, PayPal, Apple Pay, Google Pay, Shop Pay

Student discount

Not stated
Not stated

The grades at Reboxed next to those at TLX

Same letter, different words. Every grade works fully; the grade describes looks. The photos follow the device you picked above.

Reboxed TLX

Pristine and Excellent

Pristine: In perfect condition with zero blemishes. Screen perfectly fresh with no visible marks or scratches, casing flawless with no marks or scratches. Minimum of 90% battery.
Battery 90%+
Excellent: In excellent condition, may have minor signs of use. Screen and casing may show some light signs of use.

Like New (A) and Excellent (B+) and Excellent (B-)

Like New (A): Item is new and unused with possible box damaged/box replaced with item seal removed.
Excellent (B+): Item may have been purchased and returned as unwanted and as a result will have very slight marks on the casing and possible box damage or replaced box.
Excellent (B-): Item may have been purchased and returned as unwanted and as a result will have very slight marks on the casing/screen with possible box damage or replaced box.
Grade A: Almost no visible marks

AAlmost no visible marks

Great

May show some general signs of use but in good condition. The screen may have some signs of use you can't see when the screen is on, and the casing may show some small scratches and marks.

Very Good (C+) and Very Good (C-)

Very Good (C+): Item is a customer return or ex-display item and as a result may have some noticeable marks on the casing and possible box damage or replaced box.
Very Good (C-): Item is a customer return or ex-display item and as a result may have some noticeable marks on the casing/screen and possible box damage or replaced box.
Grade B: Light marks on the body

BLight marks on the body

Good

May show some noticeable wear and tear but works perfectly. The screen may have visible signs of use, hardly noticeable when it is on, and the casing may show moderate use including scratches and small indentations.

Fair (D+) and Fair (D-)

Fair (D+): Item is a customer return or ex-display item and as a result may have some significant/noticeable marks on the casing and possible box damage or replaced box.
Fair (D-): Item is a customer return or ex-display item and as a result may have some significant/noticeable marks on the casing/screen and possible box damage or replaced box.
Grade C: Visible marks on body and screen

CVisible marks on body and screen

Reboxed or TLX?

Does Reboxed or TLX have the longer warranty?

The warranty on refurbished Apple devices lasts 1 year at both Reboxed and TLX, as of 13 October 2026. On returns, the figures are 30 days at Reboxed and 60 days at TLX. Each figure is the minimum every listing at the store carries, so some listings come with more. Reboxed's policy says: "Covers technical defects and faulty parts."

Does Reboxed or TLX give longer to return a device?

TLX gives at least 60 days to return a refurbished Apple device, against at least 30 days at Reboxed, as of 13 October 2026. On warranty, the figures are 1 year at Reboxed and 1 year at TLX. TLX's policy says: "60 days to change your mind, with free returns."

How do the grades at Reboxed and TLX compare?

Reboxed sells refurbished Apple devices in Excellent, Great and Good; TLX sells Excellent (B-), Very Good (C-) and Fair (D-). The same name can mean different things at each store, so compare each store's own wording. Every grade works fully; the grade only describes how the casing and screen look.

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