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    TLX vs. Loop Mobile

    TLX and Loop Mobile both sell refurbished Apple products. Here is how their warranty, returns and catalogue compare.

    TLX offers a 1 year warranty with 2 months returns. Loop Mobile offers a 1 year warranty with 1 month returns.

    TLX currently lists 33 refurbished devices from £109. Loop Mobile lists 42 from £229.

    TLX logo TLX Refurb Profile »
    Loop Mobile logo Loop Mobile Refurb Profile »
    Summary
    • UK retailer of manufacturer returns and refurbished tech since 2001. Every item is inspected, graded and sold with a 12-month warranty and 60 days to return it.
    • Refurbished Apple devices graded Fair, Good, Excellent and Premium
    • Every device passes a 75-point check
    • Battery health of at least 80%, 90% on Premium
    • 12-month warranty, free delivery and 30-day returns
    Refurbished products
    Warranty 1 year
    12-month warranty on every item. A fault after the 60-day cooling-off period is repaired, replaced or refunded.
    		 1 year
    Accidental damage, water damage and batteries are not covered
    Return Policy 2 months
    60 days to change your mind, with free returns. Contact TLX first for an RMA number and the return address.
    		 1 month
    Free returns with a prepaid label; the item must be unused, in its original packaging with all accessories
    Shipping Free
    Free Royal Mail Tracked 48 (2-3 working days) or free DPD next working day. Orders placed before 1pm ship the same day.
    		 Free
    Free DPD delivery (1-2 days). Orders before 1pm ship the same business day.
    Payment Methods

    Visa, Mastercard, American Express, Maestro, Diners Club, Discover, Union Pay, PayPal, Apple Pay, Google Pay, Shop Pay

    Battery Condition At least 80%; 90% on Premium; 100% on New Battery options
    Excellent Condition (Grade A)

    • Like New (A): Item is new and unused with possible box damaged/box replaced with item seal removed.
    • Excellent (B+): Item may have been purchased and returned as unwanted and as a result will have very slight marks on the casing and possible box damage or replaced box.
    • Excellent (B-): Item may have been purchased and returned as unwanted and as a result will have very slight marks on the casing/screen with possible box damage or replaced box.

    • Premium: Our Premium devices come with 90% battery life, exceeding the industry standard of 80%. The body and screen will show little-to-no signs of use, functioning as if new out of the box.
    • Excellent: Our Excellent devices may have very light micro-scratches on the body that are not noticeable with normal use. The screen might show some extremely light signs of use, but these are not visible when the device is in use. These devices function like new.

    Good Condition (Grade B)

    • Very Good (C+): Item is a customer return or ex-display item and as a result may have some noticeable marks on the casing and possible box damage or replaced box.
    • Very Good (C-): Item is a customer return or ex-display item and as a result may have some noticeable marks on the casing/screen and possible box damage or replaced box.

    • Good: Good devices will have some light scratches on the body or possibly a small dent or two. The screen may also show very light signs of use, but these are not noticeable during regular use. Despite these cosmetic imperfections, the device operates like new.

    Fair Condition (Grade C)

    • Fair (D+): Item is a customer return or ex-display item and as a result may have some significant/noticeable marks on the casing and possible box damage or replaced box.
    • Fair (D-): Item is a customer return or ex-display item and as a result may have some significant/noticeable marks on the casing/screen and possible box damage or replaced box.

    • Fair: Fair devices exhibit more pronounced cosmetic wear, such as slightly deeper scratches or dents on the body. Screens may have light scratches that are slightly visible when the device is on. Even with these signs of wear, the device functions perfectly.

    Parent Company T.L.X. (Electrical) Ltd
    Headquarters Location usWellingborough
    Incorporation Year 2001
    Support
    +44 1782 493 187 (Mon-Fri 8:30am-4:30pm)
    Social Media
    Reviews
    Trustpilot | Link
    Listing Date on RefurbMe September 2026 October 2026

    Frequently asked questions

    Does TLX or Loop Mobile offer a longer warranty?

    TLX provides a 1 year warranty and Loop Mobile provides a 1 year warranty. Both offer the same warranty length.

    Which has a better return policy, TLX or Loop Mobile?

    TLX accepts returns within 2 months and Loop Mobile within 1 month. TLX gives you more time to return.

    Is TLX or Loop Mobile cheaper for refurbished Apple products?

    Prices vary by model and condition. TLX lists devices from £109 and Loop Mobile from £229. Compare live prices on RefurbMe to find the best deal today.